Handmade Bridal Adornments are made from very delicate and costly materials, and as a small boutique studio and an Artisan... not a Huge Corporation - I simply cannot absorb the types of costs associated with theft, loss, buyer damage during use, "I just changed my mind", "it suddenly broke at, before, during or after my hair trial" (we all know things don't just suddenly or spontaneous break without someone doing something to break them), etc... and any number of other situations that a large company can.
That being said... I personally have earned over 700+ glowing Feedbacks from my Etsy Shop - EDEN LUXE Bridal. I am EXTREMELY EASY to work with... a very nice person and believe in ethics in all things and Good Karma. I work very hard to make sure that all of my clients are happy and have nothing but wonderful things to say about me and my creations and I promise that I will make every reasonable attempt to work with you to try to help solve any unforeseen issues that may occur.
However, shop policies are there to provide a definitive framework of appropriate expectations and avoid unscrupulous claims, manipulative bullying and just ridiculous client shenanigans. You would be shocked at some of the things I've heard over the years. LOL! I'm always happy to help but there must be guidelines and boundaries.
EDEN LUXE Bridal will not provide refunds nor allow returns, and is not responsible for missed delivery dates related to Postal or Customs Loss, Delayed or Undeliverable Parcels returned to sender due to addresses noted by the Post as incorrect, Duty non-payment, or parcel refusal.
Buyer is responsible for any reshipment charges of Parcel returned to Sender, and any Postal charges charged to Seller for return of Undeliverable Package. If Buyer chooses not to purchase reshipping; Store Credit for original amount of item, minus any shipping fees and postal charges will be provided.
Domestic shipping costs do include insurance to help protect your investment against loss, and clearly provable Postal related damage. i.e. the package arrived crushed or the package was entirely lost PRIOR to USPS documented delivery.
EDEN LUXE Bridal will not provide refunds nor allow returns, and is not responsible for missed delivery dates related to Buyer non communication of Wedding or Event Dates, Postal or Customs Loss, Delayed or Undeliverable Parcels returned to sender due to addresses noted by the Post as incorrect, duty non-payment, or parcel refusal.
Please put wear date information in the Checkout Notes so we can help wherever possible to facilitate your order getting there on time. If you have some information for us that will help us make sure your piece is delivered on time and without incident... PLEASE let us know! We are REALLY good at what we do, but we definitely can't read minds. :-)
EDEN LUXE Bridal will not provide refunds nor allow returns, and is not responsible for missed delivery dates related to Buyer non-communication of Wedding / Event / Wear Dates, Postal or Customs Loss, Delayed or Undeliverable Parcels returned to sender due to addresses noted by the Post as incorrect, Duty / Customs non-payment, or parcel refusal.
No, EDEN LUXE Bridal is not liable for and unable to provide refunds for missed delivery dates due to USPS or other Carrier or Customs Delays, nor able to provide replacements for items that have been marked "delivered" per USPS... but for whatever reason have not been received by the Buyer due to package theft, loss or any other reason.
Unfortunately, if your package is lost or stolen after it has been scanned as delivered by the USPS, they will deny any Insurance Claim attempted on the parcel as they have provided the delivery service and it is the responsibility of the buyer to provide a safe place for delivery.
If you require "Signature Delivery" you can choose that option via shipping upgrade or leave us a note at checkout.
The shipping method that you have chosen upon checkout is the time that it will typically take for a parcel to arrive once dropped at the Post or given to Fedex.
Ready to Ship items are processed for shipping within 3-5 Business Days (M-F, not including US Holidays) after purchase during Wedding Season (Jan-Oct.)
USA Parcels typically arrive within 2-3 Business Days once dropped at the Post.
International Parcels can take 3-5 Weeks to arrive at International Destinations via US 1st Class International Parcel Service depending the location and the time that Customs Clearance takes in that area of the world.
There are multiple options of Shipping Upgrades available for purchase at checkout for much faster delivery. Please note: We do not profit from Shipping Fees collected, your paid fees cover the Postage charges and packaging. (Just thought you would want to know... )
Additionally, please note any duties or fees charged by your government for customs is always the Buyers responsibility. EDEN LUXE Bridal has no way of knowing what fees may or may not be charged to you... and if duties or customs fees are charged by your country's Government, they are always paid by the Buyer directly to that Government's Postal Service or Customs Board.
Unless previously discussed via email and agreed upon prior to purchase - the Processing Time remains the same as shown in the listing... i.e. 3-5 Business Days... or Made to Order - 2-3 Weeks, etc.
When the piece is finished and ready to go, it will be shipped via the shipping method chosen at checkout.
Any additional duties and/or taxes due on international shipments are the sole responsibility of the buyer. EDEN LUXE Bridal is unable to provide refunds, nor allow returns, due to shipping damages, customs issues or fees, and is NOT responsible for missed delivery dates related to USPS or Customs Delays. VAT is not included. International Buyers are solely responsible for any customs / governmental fees, duties or charges due at the time of delivery or any other time regarding their purchase from EDEN LUXE Bridal.
If the parcel is returned to EDEN LUXE Bridal as undeliverable due to refusal to pay customs fees or for ANY other reason... The buyer is responsible for payment for reshipment of Parcel returned to Sender, and any Postal charges charged to Seller for return of that Undeliverable Package. If Buyer CHOOSES NOT to purchase reshipping, store credit for original amount of item, minus shipping fees and any postal charges will be issued, and must be redeemed within 1 year from the original date of purchase.
EDEN LUXE Bridal will NOT fraudulently change the amount shown on the package to show a lesser price to help you avoid customs charges if they are charged in your area. It is ILLEGAL, and dishonest... so, please do NOT even ask for it to be done, the answer will be no... Honesty is the best policy!
Regardless of the shipping method Customs will still need to clear the parcel. Please allow an additional few to several days for your country's Customs clearance process.
Please note that the USPS, FedEx and EDEN LUXE Bridal have no control over the Customs process, regulations, timeframes, or duties that may or may not be charged by your Country's Government; and if charged, are always the responsibility of the buyer.
Please note, by purchasing our unique, elegant and exquisite items... you have chosen to support an extremely small studio and company. :-)
Both I and my family all thank you very much for doing so!
I mention this because in the instant gratification world we live in, we all want our stuff RIGHT NOW! (LOL! I often feel that way when I order things online too!) I know we are all used to Amazon-esque lightning quick shipping speed... which in an extremely small company - is just not realistic. I DO need to sleep and pay attention to my husband, human and furry kids or they will not be happy, and we all know how that goes. That typically doesn't end well...
So I REALLY APPRECIATE that you all are PATIENT while I make and pack up your "lovelies", and during wedding season (Jan-Oct), due to the sheer number of orders, it often takes a few to several extra business days (M-F) to get everything done and prepared for the trip to the Post. If we talked about your wedding date, and I said it will be there before then... it will DEFINITELY get there in time for your wedding date or event! Pinky swear!!!
If multiple items are purchased together; and there are some that are Ready to Ship and others that are Made to Order... all items will be shipped together when all of the Made to Order pieces are completed as stated in the Production Timeframes noted in each listing.
However, If you would like the pieces you ordered shipped in TWO different batches...
Ready to Ship pieces in one shipment, and Made to Order pieces in another shipment... please send an email to: firstname.lastname@example.org
We'll send you a link to purchase additional shipping to cover the shipping cost of the 2nd parcel.
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© 2018 EDEN LUXE Bridal.
All written and photographic content is copyrighted and belongs SOLELY to EDEN LUXE Bridal. All Listing Text, Item Title, Product Names, Designs, Listing Descriptions, Phrases, Shop Info, Name, Logo, Marks and Policy Text and Photography are COPYRIGHT PROTECTED and belong to EDEN LUXE Bridal, and EDEN LUXE Bridal ABSOLUTELY will pursue legal action if stolen. So... please save us both the hassle, be ETHICAL and DO NOT STEAL! ©2012-2018 Thank you! :>©
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